Terms of service

Terms of Service

This website is operated by The Willows Studio (“we”, “us”, “our”). By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms and policies referenced here.

Products & Handmade Nature

All of our items are designed and 3D printed in-house. Because each piece is made to order, slight variations in texture or colour may occur — that’s part of their handmade charm!

Pricing & Availability

All prices are shown in GBP (£). We reserve the right to change prices, discontinue products, or update listings at any time.

Order Processing & Fulfilment

Orders are typically processed within 3–5 working days. Once printed, your order will be shipped using the delivery method chosen at checkout.

Accuracy of Descriptions

We make every effort to ensure that product descriptions and images are accurate. However, please review all sizes, materials, and details before ordering.

Custom Orders

Custom and personalised orders are printed based on the information provided by you. Please check spellings and details carefully — we can’t be responsible for errors submitted during ordering.