Shipping policy

Shipping Policy

Processing Time

All items are 3D printed to order. Please allow 3–5 working days for your item to be made before dispatch.

Delivery Time

UK orders are sent via Royal Mail Tracked:
• Standard Delivery: 2–3 working days after dispatch
• Express Delivery: 1–2 working days after dispatch

International Orders

We currently only ship within the UK, but we plan to expand internationally soon.

Order Tracking

Once your order has shipped, you’ll receive an email confirmation with your tracking number.

Packaging

We pack items securely and sustainably, using recyclable or biodegradable packaging wherever possible.

Contact

For any delivery queries, please contact us at shop@thewillowsstudio.wales.